Help ~ Streepwear

Is my credit card information secure?

Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected. If fraudulent charges are ever made, you will not have to pay for them.

Is my credit card charged at the time I place my order?

Your credit card is authorized at checkout, but is not charged until the order is shipped by Streepwear for Threads & Things.

Why did I receive a declined credit card notice?

It is not uncommon that a request for credit card authorization fails once or twice before the card is finally authorized. Most often it is simply a transposed number - please carefully check your credit card information, including security code number and expiration date. We will send you an e-mail if we experience difficulties in authorizing your credit card. When placing an order, please provide an email address that is checked often or used daily.

How can I check my order status?

Wondering about an order you've already placed? Visit your order history in My Account

To get the details of your order, click the button marked "Details." You'll be able to see which items have shipped already and which are in process. Your shipped order will have tracking information available in "My Account." Please check this information if available and read through the following options:
If the tracking information indicates that the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage or even behind bushes.
If the tracking information indicates that the package is being returned to us, or if the address is incorrect, it may have been undeliverable.

If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please contact us.

What if some items in my purchase are special-order and some are in-stock. How will they be shipped?
We will set aside the instock items from our inventory, and add the special-order items to your order when we receive them back from our embroiderer. All of your items will be shipped together via the method you chose at checkout when they are all available.

Can I make changes to my order after it has been submitted?

You can make changes within one hour after you have reviewed the order and press the "Place my Order " button. Please review your summary carefully before placing any orders.

Will I get an order confirmation?

Yes, you will receive a confirmation sent to the e-mail address you provide when placing your order; however when placing your order over the phone, you will need to provide a valid email address so that you can receive your order confirmation. Comcast, sbcglobal, AOL, etc. users please unblock or add to your address book all mail coming from orders@streepwear.com or customerservice@streepwear.com

What is a "special-order?"

Unless otherwise specified for immediate delivery, all purchases are considered "special-orders." We do not keep stock of every size, every color, every style and every logo possibility. Unique to our web site, is the ability to order ONE item and choose your style, color, size and logo. Each item is individually ordered from a supplier and sent to be embroidered specific to your requirements. Please do not expect delivery of these items within 2 - 3 days, even though you request Priority or Express Mail. If you have a need for an event, please state your needs in the "Additional Info" section of your order - we will do our best to accommodate your special needs.s.

When will I receive my order?

Orders will arrive based on the following shipping schedule*:

Priority: Allow 2-3 business days for delivery when you order before 12pm EST, Monday-Friday, within the Continental US. International shipping will take longer.
Express: Allow 1 business day for delivery when you order before 12pm EST, Monday-Friday, within the continental US. International shipping will take longer.

Orders placed by 12pm Eastern Standard Time, Monday thru Friday for in-stock merchandise will normally ship the same day. Orders placed after 12pm EST on Fridays, as well as orders on weekends and holidays for in-stock merchandise, will normally ship the next business day.

*Shipping time is calculated from when the item leaves our warehouse to when it arrives at your door - shipping time is not calculated from the time you place your order.

What are business days?

"Business Days" refers to Monday-Friday, 9am - 5pm ET, excluding holidays designated by the United States Postal Service.

Can a package be shipped to an international address?

Yes, we currently ship our products all over the world.

There may be duties and taxes imposed on your order that aren't reflected in our prices. Check with your local Customs office for those charges. Some countries may charge an additional handling fee for delivery within that country. All prices are U.S. Dollars and don't include VAT, Customs charges, duties or taxes. You, the buyer are responsible for paying any additional handling fees, VAT, customs charges, duties or taxes to import the product into the country.

Should I purchase insurance?

We recommend insurance on all packages as we cannot be responsible for your purchases once they leave our warehouse. We will provide tracking information, when available for you to track your package with the USPS.

What are my payment options?

Visa
MasterCard
American Express
Money Order
Personal Check

If you would like to use a money order or your personal check, please be sure to:

Download, complete and send our Faxable Order Form with your check or money order.
Make checks payable to Streepwear for Threads & Things

Mail your check to: Streepwear for Threads & Things

Attn: Order Department, 22386 Great Oak Landing Road, Chestertown, MD 21620

Your order will not be processed until we receive your check. Please allow 7 to 10 business days from the time we receive your check for it to clear. Upon check clearance, your order will be promptly processed and shipped. Returned checks will be subject to a fee of $25.00.

* Because orders paid for by personal check are not processed until the check is received, items are only guaranteed in stock as of the order date. To ensure item availability, please pay by credit card.

What do I do if I can't remember my password?

No problem. Just sign in to your account with the email address used to create the account. If you've forgotten your password, you can click on "Forgot my password" - follow the instructions and your password will be sent to you. We cannot provide your password over the phone.

Can I change my email and/or password?

To change the e-mail address or password associated with your account, sign in to My Account using the e-mail address and password currently associated with your account, and go to: "To change your account details or password please click here."

Can I place an order by phone?

Yes, just call us at 410-778-4388.

What is your return policy?

If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

Special Order items (embroidered/imprinted/engraved) may not be returned.
Clothing must be returned in the ORIGINAL PACKAGING and may not be washed, worn, embroidered or show signs of wear.
All non-clothing items not considered special-order may be returned if RESALABLE and in the ORIGINAL PACKAGING.

Streepwear for Threads & Things does not refund original shipping charges or reimburse the cost to return items. Shipping and insurance charges are not refundable.

What if I can't find a product I'm looking for?

We have access to thousands of products. If you can not find an item that meets your needs on our web site, please call 410-778-4388 to speak with a representataive who can help you find the perfect product for your event or occasion.

How often are new items added to your web site?

We add new products every day. Please check back often to see our new offerings. If you don't see what you are looking for, please call to speak to one of our representatives.

When does my order go into production?

Production begins when you've approved your customized artwork and product specifications.

How long will it take to produce my customized product?

Every product has its own unique production time. For most products, an estimate has been given for production time using our experience and historical production time for that item. Production does not begin until you've approved all artwork and specifications.

When does a price quote expire?

All price quotes are valid for 30 days

What are your Terms and Conditions?

To see our terms and conditions, please click here.

Do you accept Purchase Orders?

Purchase orders can be accepted with prior approval.

Can I order just one embroidered item?

Yes, so long as we have the design in the Logo Library. This is what sets Streepwear apart from others. If you do not see the design you are looking for or wish to create a new design, please email your artwork for a price quote for digitizing your design.

Once your design has been digitized, we will provide you with an email image of a sew-out of your new design.

What are your terms?

Our terms are net 15 with prior credit approval. Without prior approval, a credit card is required. We reserve the right to collect the total amount before production begins.

What is a Wish List?

We added the Wish List feature in August, 2009. This allows you to create a list in your account for items you would like to purchase at a later time.

What is a Gift Registry?

This allows you to create a list to give to your family and friends for occasions such as your birthday or holiday.

Once you have created your account and logged in, you should see the following screen where you canmanage all the details of your account:

Logged in as Mary Smith - Logout

What would you like to do today?

Manage my account

View past orders

Create gift registry

View gift registries

View my cart

View my order status

Manage addresses

Go shopping

Clicking on the link to "Create gift registry" will take you to the relevant section where you can view and manage your lists. This is where your wish lists will be shown along with the number of items in each list and the URL that can be sent to family and friends so they can can purchase from your list. Items can be added to your list with a button just below the "Add to Cart" button.

You can move items between lists, move them your cart or delete them. You can have as many Gift Registries as you like with one personal list under "My Wish List."

If we haven't answered your question yet, please feel free to contact us by phone at 410-778-4388 or by email.

Store Categories

'Threads'

'Things'

Help Desk